Nov15, 2017 By Serena
Accept customer consultation, according to customer requirements, determine the scale of operation, offer solutions; To provide customers with project design, process design, provide suitable machine equipment plan formulation, provide customers with related technical documents in a timely manner; According to customers' special requirements, design and manufacture products.
Company sent technical personnel to the scene of the on-the-spot guidance equipment installation, commissioning and training operator, phone 24 hours service, holiday service as usual.
After-sale Service Commitment
1. Telephone support: Refers to customers in the use of equipment meet difficult problems in the process or equipment in abnormal state, by telephone or by fax to the company for technical support and help. After confirm customer's service request, the company will arrange technical personnel within the prescribed period of time (i.e., response time) by phone to help fault locating, and put forward solutions, guide customers to exclude equipment failure in the end.
2. On-site support and fault recovery commitment: On-site support refers to customers in the use of equipment meet difficult problems in the process or equipment in abnormal state, and can't fault diagnosis by phone and solve the failure phenomenon, the company will immediately send technicians to the scene, eventually to solve.
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